They Said WHAT?

January 2012

Sarah has been helping me with my finances for years now.  In 2008, my partner had just passed away and I contacted my original mortgage broker to help sort out my mortgage as I could no longer manage it on my wage alone.  Unfortunately, he was unable to help me so a friend recommended Sarah.  We talked on the phone then she drove to my workplace to see me – over an hour’s drive for her!  I was still in quite a state (honestly, I was a crazy woman) but she was exceptionally patient and understanding.  She went through everything in great detail on the day and then answered my many email questions – trust me, there were a lot!  I eventually sold that property and when I bought my current home, Sarah was the only person I thought of contacting.  Yet again, her advice was invaluable.  I have recommended her to everyone I know and will continue to do so.  I am so fortunate to have met her, Sarah is amazing!

Kelly Malone, Newcombe VIC

November 2011

Sarah has handled our mortgage and loan commitments for nearly 5 yrs.  It was refreshing to meet someone who is a true professional and cares about what she does.  We are currently in the process of organising a construction and once again Sarah is there to help us along the way. I recommend Sarah to anyone who wants honest advice and exceptional service and follow up to ensure you have the right product and minimise your costs.  Our family will have a long term relationship with Sarah and SFE loans.

Regards,

George and Val Doukas, Avondale Heights VIC

October 2011

Wow - how refreshing to deal with someone who can answer all our questions on the spot (day or night)  It was an absolute pleasure to deal with you in the refinancing of our home loan - It was so simple and you took the pressure away from us really having to do anything at all.

I highly recommend Sarah for all your home loan requirements.......

Thanks once again

Steve and Renee Tasevski, Ferntree Gully VIC

August 2011

As a first home buyer and having spent substantial time saving for a home deposit, the initial task of seeking mortgage approval was an exciting but daunting task. I was quick to learn there are a lot of banks and brokers out there, each with their own set of confusing terms of conditions and approaches to first home buyers. What I really needed was someone reliable and trustworthy who could take the time to break things down into easy to understand stages and guide me through each step of the process. I was fortunate to come across Sarah as she is a local broker in my area. From the outset Sarah was different to the brokers I had previously engaged – she took a lot of time to explain things carefully and consider my personal situation. She was very professional in her approach and extremely organised and prompt to get back to me whenever she said she would. Importantly, Sarah was keen to listen and understand my questions and concerns. No question was silly or trivial and I really felt I understood exactly what I was getting myself into. Sarah also went above and beyond to support me during the home buying process. She has a strong understanding of the property market and a broad network of contacts and relationships in the industry. Sarah was able to leverage these contacts to assist me during the home buying process and connect me with the right people – from real estate agent, conveyancer to bank manager. Thanks to Sarah, I achieved my objective of owning my own home. If I could describe Sarah in one word it would be “authentic” – she tells the truth, does what she says she will and knows her business.

Jessica Gerrard, Macleod VIC

July 2011

Sarah,

I had the pleasure of recently arranging my rental loan through SFE Loans. All I wanted was a mortgage broker to come and see me at home or work, at a convenient time that best suited me, Sarah not only did this she did everything for me and arranged a loan at a terrific interest rate.  Before you talk to anyone about anything to do with a home loan, I strongly suggest you call SFE Loans first.

Matthew Brown, Heidelberg VIC

June 2011

Hello Sarah

Firstly I would like to begin by complimenting you on your professionalism during the recent purchase of a property.

As you know I have a number of investment properties, and it was most refreshing to deal with you and I would compliment you on the following areas:

• Your willingness to meet us at a time that was convenient to us
• Your promptness in handling all the various transactions
• Your honesty with regards to calculations and fees
• Your explanations of what was involved, what you would do, what we had to do and when it had to be done by

All of this was done in a timely manner and always with a smile!

You do live up to your “brand promise” and it is easy to see why you are so successful.

I wish you every success for the future and thank you again .

Best Regards,

Shirley Johns, Blairegowrie VIC

June 2011

Thank you Sarah for your wonderful work.
 
Having been a mortgage broker myself (retired) I didn’t want just anyone handling my refinance, I was very particular and wanted the broker I used to be of the highest standard.  Someone that I would happily refer my clients too (which I do).
 
Sarah is extremely approachable (at all times – I did hound her constantly for updates) and I was comfortable knowing that Sarah was very knowledgeable on the products we discussed.
 
Choosing the right broker is very important as your relationship with them will be intense to start with and then ongoing, to ensure that your loan continues to be the right one for you.
 
I am very happy that Sarah processed my loan for me, I know that as times change and options alter, Sarah will always touch base with me to make sure that my loan continues to be the best one for me.
 
Thank you Sarah.

Tarna Mazzarella, Caroline Springs VIC

June 2011

My Fiancée and I have just recently used the services of Sarah Eifermann and her team and SFE Loans. I don’t usually write these letters however I felt compelled to due to the fantastic service that we received which made it possible for us to purchase our dream home which looked to be impossible due to the time frames ahead of us.

Sarah took the time to come to our home in South Yarra one night after work and spent 3 hours with us going over the best loans that would be suitable to our needs and answering all the questions we had as this was our first time purchasing a house.

The apartment that we wanted to purchase was a nomination sale which to us at the time was quite a scary thought as the settlement date was only 2 weeks away and we had just had our offer accepted subject to getting finance which at the time my fiancé and I thought it was unachievable.

Sarah took it on herself to apply for two loans and have them escalated as a priority so that if one was to fall over we would have a back up, thankfully she did as one was rejected due to the complexity of the scale. Somehow she managed to have conditional approval within 3 working days of lodging the application and thanks to her tireless work around the clock we had full approval within a further 3 days and we were able to settle without a problem only 2 weeks from when our offer was accepted.

Throughout the whole process Sarah was constantly contacting me with updates and always responded to my emails as a priority which put my mind at ease during a very stressful time.

I would sincerely like to thanks Sarah for her professionalism and commitment to ensuring we were able to purchase our dream home. I have absolutely no hesitations in recommending the team at SFE loans to anyone purchasing a home.

Kind Regards
Brett Parker, Richmond VIC

May 2011

Sarah made our application for our mortgage so easy. She made sure we understood the process and had our application and approval done with ease!
Thank you Sarah!

Daniel Horwood, Greensborough VIC

Sunday, 1 May, 2011

In 2010 I set acquiring an investment property as a financial goal. As I am an extremely busy person, and essentially work six days per weeks, my biggest hurdle was finding the time to research mortgages options.  Then a colleague suggested I get professional assistance from an expert in the area. This suggestion led me to Sarah, who was amazing. Sarah knows the mortgage industry intimately and caters for each client’s individual needs. There were times when documents needed to be signed urgently and Sarah did not hesitate to bring them to me at my office or home, usually outside office hours. Sarah always returned my calls and emails in a timely manner and happily answered any questions; thereby, alleviating any concerns I had. I would not hesitate to recommend Sarah’s services to family, friends, or colleagues and will definitely utilise her services when I chose to acquire another property.

Karen Walker, Psychologist, BBsc (Hons), MPsych (Clinical). Yallambie VIC

March 2011

My husband David and I have been clients of Sarah Eifermann since 2008 and during that time she has advised and arranged finance for several of our loans.

As an accountant, I have been most impressed with her professionalism; her extensive and up to date product knowledge and her ability to think outside of the square to bypass potential problems. She is particular with all compliant issues, has constantly kept us up to date with the loan application progress and is tenacious in securing the best product for out needs. Sarah has always made us feel like we are her most important client and we have never had to wait on her response.

More importantly, as clients trying to work our way through the ever changing maze of financial products on offer, Sarah has been amazing. With out best interest at heart, she has been attentive and insightful to out requirements and has guided us in sourcing and securing the best product. Our structure has not always been an easy one to organise either! With her ability to listen, her consultative manner and her sound and thorough knowledge of financial lending industry, she has now been our Mortgage Planner for over three years. Like our General Practitioner, Dentist and out solicitor, she has become a trusted member of out professional network.

Given the recent changes in the Lending industry, SFE Loans has started charging a fee for advice. David and I see this charge as very important and relevant and are only happy to pay for good advice. It has saved thousands in the long run. In the future I would have no hesitation in using Sarah's services again and would not see her charge as any imposition, as I would rather pay that fee to make sure I am getting the most suitable loand for our situation and again I express the point of how much Sarah has saved us in other fees and interest with her wealth of knowledge. As an accountant, I see her fee is reasonable for the quality of her professional advice; and for those investor or business clients it is also tax deductible. Whilst it's true that other brokers may yet not be charging a fee for advice, it will only be a matter of time, and I recommend that you get the most appropriate advice now from SFE Loans truly tailored to your needs.

Not often these days do you do business where you are left to feel your business is important and your loan process has been throughly prepared and no futher improvements can be made, but I can assure you, after dealing with Sarah, we have always been made to feel this way.

We see our relationship with Sarah and SFE Loans continuing for many years to come.

Yours Sincerely,

Anna Beard, Doreen VIC

January 2011

We chose SFE Loans after being referred to Sarah and her service by a friend. Being first time home buyers without any experience in any borrowing or property purchasing products we found her to be a delight to deal with. With intricate needs in keeping our finances separate throughout the process Sarah was easily able to explain the different and seemingly complex options and products available in layman’s terms that we could easily understand. She found a product that suited our needs, as well as providing an array of other products to show what our options were. Her experience was essential in navigating the application process with banks from completing forms to providing ID and even help explaining to the bank manager the exact product we were to be provided. Even with continual delays in the building and loan process through no fault of ours or Sarah, she was patient in ensuring our applications were always up to date. Throughout a prolonged settlement time we experienced numerous delays from the vendor, banks, titles office and solicitors Sarah was there every step of the way. She would call with updates through every step and did everything in her power to get things finalized. And when it was all finally said and done, she was one the first to congratulate us on the purchase, the move and even Christmas. Throughout the ordeal, Sarah was the only constant we had to rely on for professional and courteous service that actually cared about what we wanted and didn’t give up until we had what we needed. Would happily refer her to a friend or see her again should we need further advice.

Ian Stokes and Mark Hampson, Greensborough VIC

Monday, 6 December 2010

Thank you to SFE Loans for assisting us as first home buyers and making the process easy, efficient, less stressful and most of all supportive!

Your comprehensive industry knowledge and professional commitment contributed to an outstanding overall experience.

We were very fortunate to have such a good, reliable relationship and felt comfortable to call for advice and questions anytime - this was important to us as first home owners.

We will definitely use SFE Loans again in the future and would not have any hesitation in recommending them to everyone who is looking for quality and friendly service.

Caine & Tanya, Doreen VIC

Thursday, 17 July 2008

Hello Sarah,
 
I would like to begin by thanking you for coming out the other night to give us a consult. Your time was much valued by us all.
 
Your professionalism really captured my parents in particular, with them installing a great deal of trust and faith in you on the first meeting. This is uncommon for them. They were quite pessimistic in the beginning towards the idea of you coming over uncertain of what it was exactly you were going to achieve for us all.
 
Since you left they have actively taken your advice on board and are seriously considering running the ideas you gave them. More importantly you have stimulated them into thinking of alternative ways to best gear their future investments. For this I am extremely grateful, as this is something I have been trying to achieve for a while now.
 
I look forward with much anticipation towards any future professional dealings we will be actively involved in together. I think it would be safe to assume that the business relationship between my family and SFE loans is to be one of a long term nature.
 
 
Yours sincerely
 
Joseph Tavella, Reservoir VIC